Help centre

Souq'd is a peer-to-peer marketplace for buying and selling pre-loved and new items in the UAE. Sellers list items, buyers purchase with secure payment, the item is shipped via Aramex door-to-door, and payment is released to the seller once delivery is confirmed.

Tap the "Sell" button, take a photo of your item, and our AI will automatically fill in the title, description, category, condition, and suggested price. Review the details, adjust if needed, set your price, and publish. It's that simple.

When a buyer pays, the funds are held securely via Stripe escrow. The seller ships the item, and once the buyer confirms delivery (or after 5 days automatically), the funds are released to the seller. This protects both parties.

We partner with Aramex for door-to-door delivery across the UAE. Once an item is sold, Aramex collects the parcel from the seller's door and delivers it to the buyer. No trips to the post office needed.

Sellers: FREE to list. A 5% commission is deducted from the sale price when the item sells. Buyers: AED 5 buyer protection fee + shipping cost based on parcel size (starting from AED 25).

Once the buyer confirms delivery or 5 days pass after delivery (whichever comes first), funds are automatically released to your connected Stripe account. You'll receive a notification when payment is on its way.

If your item arrives damaged, doesn't match the description, or doesn't arrive at all, you can open a dispute from your order page. Our team will review the case and mediate a resolution — either a refund or release of funds to the seller.

Email us at support@souqd.ae and we'll get back to you within 24 hours. For urgent issues with active orders, use the dispute feature in your order page for fastest resolution.