Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number when you create an account
  • Delivery address when you make a purchase
  • Listing information including photos and descriptions when you sell items
  • Payment information processed securely through Stripe
  • Messages exchanged between buyers and sellers

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Facilitate shipping through our partner Aramex
  • Send you technical notices, updates, and support messages
  • Detect, investigate, and prevent fraudulent transactions
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information only with service providers who assist in operating our platform (Stripe for payments, Aramex for shipping, Supabase for data storage), and as required by law. Buyer delivery addresses are shared with sellers solely for the purpose of shipping.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data. Payment information is processed directly by Stripe and is never stored on our servers. All data is encrypted in transit and at rest.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request a copy of your data in a portable format

7. Cookies

We use essential cookies to maintain your session and authentication state. We do not use tracking cookies or third-party advertising cookies.

8. Contact Us

If you have questions about this privacy policy or your personal data, please contact us at privacy@souqd.ae.